1. Introduction

The European Federation for Services to Individuals (EFSI), an association internationale sans but lucratif (aisbl) established under Belgian law and registered at Avenue du Port 86C, 1000 Brussels, Belgium, (“EFSI”, “we”, “our”, “us”) is committed to protecting your privacy and complying with the EU General Data Protection Regulation (GDPR) and ePrivacy rules.

This Policy explains how we collect, use, store, and protect personal data when you interact with our website https://efsi-europe.eu and how we use cookies and similar technologies.

If you have questions or want to exercise your rights, contact us at:
info@efsi-europe.eu
Avenue du Port 86C, 1000 Brussels, Belgium

2. Data We Collect

We collect and process the following personal data:

• Contact forms and newsletter subscriptions: name, surname, email address, organisation, and your consent to receive communications.
• Analytics and cookies: IP address, country, browsing behaviour (via Google Analytics).

We do not intentionally collect data from minors under 16.

3. How We Collect Data

Your data may be collected via:

• Contact or newsletter subscription forms;
• Cookies and similar technologies for website analytics;
• Our HubSpot CRM, where your submitted data is securely stored and managed.

4. Purpose and Legal Basis of Processing

We process personal data for these purposes:

Purpose	Legal basis
Responding to inquiries	Legitimate interest (Art. 6(1)(f) GDPR)
Sending newsletters and event invitations	Consent (Art. 6(1)(a) GDPR)
Analysing website traffic and improving performance	Consent for analytics cookies
CRM management and updates	Legitimate interest / consent

Future purposes (e.g., event registrations) will also comply with GDPR.

5. Data Sharing and Processors

Your data is only shared with trusted service providers to process it on our behalf:

• Combell – website hosting
• HubSpot – CRM and email management
• Google Analytics – website analytics

We do not sell or share your data with third parties for marketing purposes.

6. Cookies

Cookies are small files stored on your device to improve website functionality, remember preferences, and analyse usage.

Types of Cookies

1. Essential cookies – required for navigation, security, and form submissions. Cannot be disabled.
2. Analytics cookies – track usage with Google Analytics; activated only with your consent.
3. Third-party cookies – used for embedded content and optional integrations; only activated with consent.

Managing Cookies

You can manage cookie preferences via the cookie banner or your browser settings. Disabling some cookies may affect website performance. Instructions for common browsers: Chrome, Firefox, Edge, Safari (links provided on the website).

7. Data Retention

We retain personal data only as long as necessary or until you request deletion:

• Newsletter and contact form data: until you unsubscribe or request deletion
• Analytics data: according to Google Analytics default retention

We regularly review stored data and delete or anonymise information no longer needed.

8. Your Rights

Under GDPR, you have the right to:

• Access, correct, or delete your data
• Restrict or object to processing
• Port your data
• Withdraw consent at any time

To exercise these rights, contact info@efsi-europe.eu or write to Avenue du Port 86C, 1000 Brussels, Belgium.
You can also lodge a complaint with the Belgian Data Protection Authority (DPA): https://www.dataprotectionauthority.be.

9. Security of Your Data

We implement technical and organisational measures to protect your data:

• Secure hosting with Combell
• Restricted access to authorised staff
• SSL encryption for data in transit
• Regular website monitoring and updates

10. Changes to This Policy

We may update this Policy to reflect changes in our practices or legal requirements.
Significant changes may be communicated by email to subscribers.
The latest version will always be available on this page with the “last updated” date.

 

European Federation for Services to Individuals (EFSI)
Avenue du Port 86C, 1000 Brussels, Belgium
info@efsi-europe.eu